Mindset Operating System (MOS)
  • MOS Handbook
    • Values
    • Teams
    • Roles
    • General Meeting Etiquette
    • Cadence
  • Why we exist, what we do and strategic anchors
    • Why we exist
    • What we do
    • How will we succeed?
    • Our view on the next few years
    • Strategic Flywheels
  • Recruitment
  • Teams
    • Core Team
    • Operations Team
    • Sales & Marketing Team
    • Marketing Team
    • Design Team
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    • Product Team
      • Release Management Team
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  1. Teams

Customer Success Team

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Last updated 15 days ago

Mandate:

  • Responsible for being the front-line of the business when it comes to customers.

  • Always the customer's first point of contact.

  • Everything we do is to drive customer value and results!

Cadence:

We meet for a MOS IDS meeting every other Wednesday where we focus on internal and external issues.

OKRs:

coming soon...

Leader: (VP of Operations)

Members:

Contributors:

  • Roxann Federici

  • Chris Whitehead

  • Christine Davies

Niamh Mulhall
Caroline Stewardson (Customer Success Executive)
Rabia Ahmed (Customer Support Executive)
Amil Chaturvedi (Customer Support Executive)
Clive Nyawo (Solutions Engineer)
Maddie Lewis (Solutions Engineer)